Billing & subscriptions

Question 1

Which plans are available?

Accepted Answer

Starter, Builder, Pro and Enterprise. Each tier raises seats, AI usage and project quotas. See the Pricing page for the live numbers.

Question 2

How do I change my plan?

Accepted Answer

Settings, Plan, Change plan. Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.

Question 3

How do I cancel my subscription?

Accepted Answer

Settings, Plan, Cancel. Your workspace stays active until the end of the billing period. After that we keep your data for 30 days in case you return.

Question 4

What is the refund policy?

Accepted Answer

Annual plans can be refunded pro-rata within 30 days of purchase. Monthly plans are not refundable but you can cancel any time.

Question 5

Which payment methods are accepted?

Accepted Answer

Major credit cards, SEPA direct debit and bank transfer for annual plans. Enterprise plans can be invoiced in EUR or USD.

Question 6

Where do I download invoices and receipts?

Accepted Answer

Settings, Billing, Invoices. Every invoice is a PDF with VAT correctly applied per your billing country.

Question 7

Is VAT applied correctly to my invoice?

Accepted Answer

Yes. We use your billing country and VAT number (when provided) to apply VAT correctly under the EU OSS scheme.

Question 8

How do I change the billing email?

Accepted Answer

Settings, Billing, Contacts. Invoices go to every email listed there. Adding a finance team alias is recommended.

Question 9

Annual vs monthly — what's the difference?

Accepted Answer

Annual plans are billed once a year at a 20% discount. Monthly plans are charged each calendar month and can be cancelled any time.

Question 10

What happens if my payment fails?

Accepted Answer

We retry the card for 14 days and notify you by email and an in-app banner. After grace, the workspace switches to read-only until payment succeeds.

Question 11

Will a downgrade delete my data?

Accepted Answer

No. Downgrades can hide features but never delete content. Continuity is enforced by the Subscription Continuity Engine.

Question 12

How does seat pricing work?

Accepted Answer

Each plan includes a fixed number of seats. Additional seats are billed pro-rata for the current period and renew with the plan.

Question 13

Is a free trial available?

Accepted Answer

Yes. The Starter plan is free indefinitely with limited usage. Builder and Pro include a 14-day full-feature trial that does not require a card.

Question 14

Can I change the billing currency?

Accepted Answer

Yes, before the first invoice of a new term. Supported currencies are EUR, USD, GBP and SEK. Contact billing support to change after that.

Question 15

How do I apply a discount code?

Accepted Answer

Settings, Plan, Promo code. Codes apply to the next renewal and stack with annual pricing.

Question 16

Is there a discount for partners or non-profits?

Accepted Answer

Yes. Registered non-profits and educational institutions can apply for a 50% discount. Contact partnerships@blancas-it.com with proof of status.

Question 17

How far back is billing history kept?

Accepted Answer

Indefinitely. Every invoice issued to your workspace is available in Settings, Billing, Invoices.

Question 18

How do I add or change my VAT number?

Accepted Answer

Settings, Billing, Tax information. The number is validated against VIES before being saved.

Question 19

How are AI usage overages charged?

Accepted Answer

Overages are billed monthly at the rate listed on the Pricing page. You can set a hard cap in Settings, AI, Limits to prevent surprises.

Question 20

How do I contact billing?

Accepted Answer

Email billing@blancas-it.com or open a billing ticket from Settings, Billing, Help. Responses are within one business day.