Booking systems

Question 1

Does the platform include a booking system?

Accepted Answer

Yes. The booking module covers appointments, classes, events, rentals and tables — pick the type that matches your business.

Question 2

How do I define services with different durations?

Accepted Answer

Bookings, Services lets you create services with duration, buffer time, price and the staff who can deliver them. Customers see only valid slots.

Question 3

Does it integrate with Google or Outlook calendar?

Accepted Answer

Yes. Two-way sync via CalDAV/Google Calendar API/Microsoft Graph. Staff see bookings in their own calendar; external events block availability.

Question 4

How does the system prevent double-booking?

Accepted Answer

Database-level locking on the slot ensures only one customer can claim it. The UI grays out conflicting slots in real time.

Question 5

Can I require payment at booking?

Accepted Answer

Yes. Full payment, deposit or 'card on file with charge after appointment' are all supported via your connected payment provider.

Question 6

Can customers cancel or reschedule themselves?

Accepted Answer

Yes, within rules you set (e.g. up to 24 hours before). Late cancels can be charged automatically per your policy.

Question 7

Do reminders go out by email and SMS?

Accepted Answer

Yes. Email is included; SMS uses your Twilio or MessageBird account. Reminder timing, copy and language are configurable.

Question 8

Can I run group classes with capacity limits?

Accepted Answer

Yes. Set capacity per session; customers see remaining spots. Waitlist auto-promotes when someone cancels.

Question 9

How do I set recurring availability?

Accepted Answer

Bookings, Availability lets you define weekly schedules plus exceptions for holidays, sick days or vacations. Staff manage their own.

Question 10

Can I add buffer time between appointments?

Accepted Answer

Yes. Per-service buffers ensure staff have setup and cleanup time. Customers cannot book overlapping slots.

Question 11

Can I run bookings for multiple locations?

Accepted Answer

Yes. Customers pick the location first, then see staff and services available there.

Question 12

Can I ask custom questions on the booking form?

Accepted Answer

Yes. Add text, dropdown, file upload and conditional fields per service. Required fields enforce data quality.

Question 13

Is booking data GDPR-compliant?

Accepted Answer

Yes. Customers can self-serve data export and deletion. Retention rules auto-delete old bookings per your policy.

Question 14

Can virtual bookings auto-create a Zoom or Meet link?

Accepted Answer

Yes. Connect Zoom, Google Meet or Microsoft Teams; a unique link is generated per booking and included in the confirmation email.

Question 15

Can I see no-show and conversion analytics?

Accepted Answer

Yes. The Bookings dashboard shows occupancy, no-show rate, repeat customers and revenue per service and per staff member.

Question 16

How does the waitlist work?

Accepted Answer

Customers join when their preferred slot is full. When someone cancels, the next on the waitlist gets a time-limited offer by email or SMS.

Question 17

Can I refund a deposit if the customer cancels in time?

Accepted Answer

Yes. Cancellation rules decide whether the deposit is refunded fully, partially or kept. Refunds are issued automatically.

Question 18

Can different staff see only their own bookings?

Accepted Answer

Yes. Role-based access ensures each staff member sees only their schedule, while managers see everyone.

Question 19

Does the public booking page have its own URL?

Accepted Answer

Yes. /book/<service> URLs are SEO-friendly and can be deep-linked from ads and emails.

Question 20

Can I export booking reports for accounting?

Accepted Answer

Yes. CSV and PDF exports include revenue, taxes, refunds and payouts per period. Integrate with QuickBooks, Xero or Fortnox via webhook.